Important Notice

This document sets out KOVE’s voluntary manufacturer’s warranty.

It is provided in addition to, and does not replace, restrict or limit, any statutory rights you may have under applicable consumer protection legislation, including the Consumer Rights Act 2015.

Where there is any inconsistency between this warranty and applicable consumer legislation, the applicable legislation shall prevail.

Warranty Overview

Consumer Customers (B2C – UK)

All KOVE products supplied to consumers include a 2-Year KOVE Manufacturer’s Warranty commencing on the date of delivery.

During the warranty period, KOVE will, at its discretion and where a valid manufacturing defect is confirmed:

• Repair the product;
• Repair or replace the defective component;
• Supply replacement parts where appropriate;
• Replace the product with a new, refurbished or equivalent model; or
• Provide a refund where repair or replacement is not considered appropriate.

The method of resolution will depend upon the nature of the fault, the age of the product, product availability and the requirements of applicable consumer legislation.

This warranty is provided in addition to your statutory rights.

30-Day Commercial Returns Policy

KOVE also offers a voluntary 30-day returns policy for unused, unopened products returned in their original packaging.

Return shipping charges apply unless otherwise agreed by KOVE.

This policy is separate from any statutory cancellation rights available under applicable consumer legislation.

Business Customers (B2B)

Business, commercial and trade purchases include a 2-Year Parts Warranty.

The warranty covers replacement parts required as a result of manufacturing defects.

Unless otherwise agreed in writing, the warranty does not include:

• Labour;
• Installation;
• Call-out charges;
• Downtime;
• Loss of business;
• Loss of profits;
• Consequential or indirect losses.

Unused, unopened products may be returned within 30 days subject to return shipping costs.

Customer Responsibilities

To maximise product performance and maintain warranty coverage, customers are responsible for:

• Installing products in accordance with the supplied instructions and local laws.
• Using products only for their intended purpose.
• Following all maintenance procedures contained within the user manual.
• Maintaining products in a clean and serviceable condition.
• Reporting faults promptly once they become apparent.
• Preventing avoidable damage through continued operation after a fault develops.

Product-Specific Warranty Terms

Inflatable Ice Baths (KOVE Essential)

Whilst covered by the standard manufacturer’s warranty, the following consumable components carry reduced warranty periods due to their nature.

The following are not covered:

• Punctures;
• Cuts;
• Tears;
• UV degradation;
• Over inflation;
• Under inflation;
• Damage caused by sharp objects;
• Incorrect storage;
• General wear and tear.

Inflatable Ice Baths (KOVE Core, Pro, Elite)

The standard 2-Year Manufacturer’s Warranty applies.

The following are excluded:

• Punctures;
• Cuts;
• Tears;
• UV degradation;
• Damage caused by sharp objects;
• Incorrect storage;
• Over or under inflation;
• Cosmetic damage;
• Normal wear and tear.

Chillers

The standard 2-Year Manufacturer’s Warranty applies.

Customer Responsibilities

Customers must:

• Keep filters clean.
• Replace filter cartridges when required.
• Maintain adequate water flow.
• Maintain appropriate water chemistry.
• Use only water treatment products approved or recommended by KOVE.
• Install the unit on a level surface.
• Maintain adequate ventilation around the unit.
• Protect the unit from freezing conditions.
• Drain the unit before temperatures fall below freezing.
• Follow all maintenance procedures contained within the user manual.

Commercial & Shared Use

KOVE chillers may be suitable for shared use, gyms, studios and frequent plunging routines, provided the correct model has been selected and appropriate maintenance is carried out.

Higher usage places greater demands on the filtration system. As a minimum, the secondary hair net filter should be inspected and cleaned daily, or more frequently where required. The larger filter cartridge should also be inspected regularly and replaced whenever water flow becomes restricted or in accordance with the maintenance schedule.

If you are purchasing a chiller for commercial or shared use, we strongly recommend contacting the KOVE team before ordering so we can discuss your setup and recommend the most suitable product.

Where a product is used in an environment or application for which it is not designed, or contrary to KOVE’s recommendation, warranty coverage may not apply where that use has contributed to the fault.

Warranty Exclusions

The warranty does not cover damage resulting from:

• Dirty or blocked filters;
• Restricted water flow;
• Failure to replace filter cartridges;
• Poor water chemistry;
• Corrosion caused by unsuitable chemicals;
• Freezing damage;
• Inadequate ventilation;
• Incorrect electrical installation;
• Power surges or unstable electrical supplies not attributable to the product;
• Commercial use of residential chillers beyond the product’s intended specification.

Indoor & Outdoor Saunas

The standard 2-Year Manufacturer’s Warranty applies.

Installation Requirements

To maintain warranty coverage:

• Installation must be completed in accordance with the supplied instructions and local laws.
• Electrical work should be completed by a suitably qualified electrician where required.
• Indoor saunas must only be installed indoors.
• Outdoor saunas must be installed on a suitable level base with appropriate drainage.
• Adequate ventilation must be maintained.

Maintenance Requirements

Customers should:

• Regularly inspect heater stones for outdoor saunas.
• Check benches and fixings.
• Keep ventilation openings clear.
• Maintain timber appropriately.
• Keep the sauna clean and dry when not in use.

Timber

Timber is a natural material. As a result, it may naturally:

• Expand and contract;
• Develop minor checking or surface cracks;
• Display knots;
• Change colour over time;
• Fade due to UV exposure;
• Show minor movement resulting from seasonal humidity.

These characteristics are not manufacturing defects unless they materially affect the structural integrity or safe operation of the product.

Sauna Heater Elements

Sauna heater elements that reach the end of their normal service life through regular use are considered consumable components and are not covered under this warranty.

However, heater element failures resulting from a manufacturing defect remain covered during the applicable warranty period.

Additional Exclusions

The warranty does not cover:

• Incorrect electrical installation;
• Flooding;
• Excessive moisture beyond normal operation;
• Pest damage;
• Routine maintenance;
• Consumable components including bulbs, fuses and similar wear items.

Hyperbaric Chambers

The standard 2-Year KOVE Manufacturer’s Warranty applies to consumer purchases. Business and trade purchases are supplied with a 2-Year Parts Warranty, unless otherwise agreed in writing.

Warranty Coverage

The warranty covers manufacturing defects affecting:

• Hyperbaric chamber;
• Air compressor;
• Oxygen concentrator;
• Pressure regulation system;
• Valves and gauges;
• Electrical components;
• Internal air hoses and fittings;
• Viewing windows.

Where a valid manufacturing defect is confirmed during the warranty period, KOVE will, at its discretion, repair the product, repair or replace the defective component, supply replacement parts, replace the product with an equivalent model, or provide a refund where appropriate.

Oxygen Concentrator Service Life

The supplied oxygen concentrator is designed with an expected service life of approximately 1,600 operating hours before major servicing or replacement may be required.

This service life is dependent on operating conditions, maintenance and usage.

The oxygen concentrator remains covered against manufacturing defects during the applicable warranty period. However, normal performance degradation or replacement resulting from reaching its expected service life is not considered a manufacturing defect and is not covered under warranty.

Replacement oxygen concentrators and spare parts remain available from KOVE.

Customer Responsibilities

To maintain warranty coverage, customers should:

• Install and operate the chamber in accordance with the supplied user manual.
• Use the chamber only for its intended purpose.
• Keep air intake filters clean.
• Replace intake filters where required.
• Keep the compressor and oxygen concentrator well ventilated.
• Keep the equipment clean and free from dust.
• Store the chamber clean and dry when not in use.
• Inspect hoses, valves and connections regularly.
• Report faults promptly once they become apparent.

Commercial & Shared Use

KOVE hyperbaric chambers may be suitable for shared use in gyms, studios, wellness centres and other commercial environments, provided the correct product has been selected and appropriate maintenance is carried out.

Products used in higher-frequency environments should be inspected and maintained more frequently than products used in domestic settings.

If you are purchasing a chamber for commercial or shared use, we strongly recommend contacting the KOVE team before ordering so we can recommend the most suitable product for your application.

Where a product is used in an environment or application for which it is not designed, or contrary to KOVE’s recommendation, warranty coverage may not apply where that use has contributed to the fault.

Warranty Exclusions

The warranty does not cover damage resulting from:

• Incorrect installation or operation;
• Failure to follow the supplied instructions;
• Inadequate maintenance;
• Use of non-approved accessories or replacement parts;
• Cuts, punctures or abrasion to the chamber material;
• Damage caused by pets, sharp objects or accidental impact;
• UV degradation or incorrect storage;
• Water ingress into electrical components;
• Incorrect electrical supply or power surges;
• Unauthorised repairs or modifications;
• Commercial use beyond the product’s intended specification;
• Replacement of the oxygen concentrator due solely to reaching its expected service life of approximately 1,600 operating hours;
• Normal wear of consumable components including intake filters, oxygen masks, nasal cannulas, tubing and similar accessories.

Light Therapy & Recovery Equipment

This section applies to light therapy, massage and recovery products including, but not limited to:

• Compression boots;
• Compression trousers;
• Compression sleeves;
• Red light therapy devices;
• LED face masks;
• Eye massagers;
• Massage guns;
• Portable recovery accessories.

The standard 2-Year Manufacturer’s Warranty applies to manufacturing faults from the original order date.

The warranty is not renewed, restarted or extended where replacement devices, replacement parts or replacement accessories are supplied under warranty.

Use & Care Requirements

To maintain warranty coverage, customers should:

• Use the product only in accordance with the supplied instructions.
• Use only the supplied or approved charging equipment, power supplies and accessories.
• Avoid exposing products to excessive moisture, water ingress, extreme temperatures or direct impact.
• Store products in a clean, dry environment when not in use.
• Charge rechargeable products in accordance with the user manual.
• Stop using the product if it becomes damaged, overheats, malfunctions or shows signs of electrical fault.

Warranty Exclusions

The warranty does not cover:

• Accidental damage;
• Cosmetic damage that does not affect functionality;
• Damage caused by negligence, misuse or abuse;
• Damage caused by liquids, excessive moisture or water ingress unless the product is specifically designed for such use;
• Damage caused by unauthorised repairs or modifications;
• Damage caused by use of non-approved accessories, chargers, cables or power supplies;
• Normal wear of consumable items including batteries, straps, covers, garments, zips, Velcro, charging cables and connectors;
• Battery degradation arising from normal use over time;
• Products used for commercial rental, hire, treatment rooms, gyms, spas, clinics or other high-frequency environments unless expressly approved by KOVE in writing.

Commercial Use

Products designed for residential use are not intended for commercial, rental, hospitality, spa, gym, clinic, treatment room or other high-frequency environments.

Where products are used commercially without prior written approval from KOVE, warranty coverage may not apply.

This includes use of products in a context they are not designed for, such as using a low-power residential chiller in a commercial environment.

Commercial-grade products remain subject to the warranty applicable to that specific product.

Making a Warranty Claim

If you believe your product has developed a manufacturing defect, please contact KOVE before arranging repairs.

To assist us in assessing your claim, please provide:

• Proof of purchase or other reasonable evidence of purchase;
• A description of the fault;
• Photographs or videos where appropriate;
• The product serial number, where applicable;
• Details of any troubleshooting already completed.

KOVE may request additional photographs, videos or remote troubleshooting before determining whether a warranty claim is approved.

Customers should discontinue use where continued operation could result in further damage.

Damage resulting from continued use after a fault becomes apparent may not be covered under this warranty.

Warranty Remedies

Where a valid manufacturing defect is confirmed, KOVE may, at its sole discretion:

• Repair the product;
• Repair the defective component;
• Supply replacement parts;
• Replace the product with an equivalent new or refurbished model;
• Provide a refund where repair or replacement is not appropriate.

Where an identical product is no longer available, KOVE reserves the right to provide an equivalent or improved replacement of similar specification and value.

Repairs or replacements do not restart or extend the original warranty period.

Warranty Registration & Transfer

KOVE’s Manufacturer’s Warranty is provided to the original purchaser of the product.

The warranty:

• Begins on the original delivery date, unless stated otherwise for a specific product category;
• Applies only to the original purchaser;
• Is not transferable to any subsequent owner unless expressly agreed in writing by KOVE;
• Is not renewed, restarted or extended where replacement products, devices, components or accessories are supplied under warranty;
• Requires proof of purchase or other reasonable evidence of purchase when making a claim.

For products received as gifts, KOVE may accept a warranty claim from the recipient where satisfactory proof of the original purchase can be provided.

General Warranty Exclusions

Unless required by law, this warranty does not cover:

• Normal wear and tear;
• Cosmetic damage not affecting performance;
• Accidental damage;
• Misuse;
• Abuse;
• Neglect;
• Improper installation;
• Failure to follow operating instructions;
• Failure to carry out reasonable maintenance;
• Continued use after a fault becomes apparent;
• Unauthorised modifications;
• Unauthorised repairs;
• Damage caused by third-party accessories;
• Damage caused by non-approved chemicals;
• Fire;
• Flood;
• Storm damage;
• Lightning;
• Pest or rodent damage;
• Commercial use of residential products;
• Use of products in a context the product is not designed for without prior written approval from KOVE;
• Consumable items including filters, seals, gaskets, batteries, bulbs, fuses and similar wear items unless defective upon delivery.

Out-of-Warranty Repairs

Where a fault falls outside this manufacturer’s warranty, KOVE may, at its discretion, offer chargeable repairs or replacement parts.

Where applicable, customers may be responsible for:

• Inspection charges;
• Labour;
• Replacement parts;
• Collection costs;
• Return shipping;
• Redelivery charges.

A quotation will normally be provided before any chargeable work is undertaken.

No Fault Found

Where a returned product is found not to have a manufacturing defect, or where the issue falls outside the scope of this warranty, KOVE reserves the right, where permitted by law, to recover reasonable costs associated with:

• Inspection;
• Testing;
• Collection;
• Shipping;
• Labour;
• Repackaging.

Any applicable charges will be communicated before work is undertaken.

Limitation of Liability

To the fullest extent permitted by law, KOVE’s liability under this manufacturer’s warranty is limited to the repair, replacement or refund remedies described within this document.

Nothing in this warranty excludes or limits liability that cannot legally be excluded under applicable law.

Nothing in this warranty affects your statutory rights.

General Terms

• Warranty coverage begins on the original delivery date, unless stated otherwise for a specific product category.
• Proof of purchase or other reasonable evidence of purchase is required when making a claim.
• Replacement products or components may be new, refurbished or updated equivalents.
• KOVE reserves the right to inspect, test or request return of products or components before approving warranty claims.
• Certain products may be subject to additional warranty terms, maintenance requirements or exclusions which will be detailed within the relevant user manual or product documentation.
• This warranty applies only within the original country of purchase unless otherwise agreed by KOVE.
• This warranty is governed by the laws of England and Wales.

Contact KOVE

Website: www.kove-designs.com

Email: hello@kove-designs.com

For product support, warranty assistance or replacement parts, please contact the KOVE Support Team before arranging any third-party repairs.

Thank you for choosing KOVE.

Last updated: January 2026