Shipping policy
KOVE delivery is included across mainland UK. Depending on the product you order, this will be either our fast Next Working Day kerbside delivery or our Selected Day delivery service for larger products.
For selected larger products, our specialist delivery partner will contact you directly to arrange a convenient delivery day — including weekends — normally within 3–5 days of your order.
Our Delivery Services
The delivery service included with your order depends on the product:
🚚 Selected Day: Unpack & Position (No Assembly)
Outdoor Saunas & Ice Baths
Our specialist delivery team will contact you after ordering to arrange a suitable delivery date, normally within 3–5 days. Delivery can be arranged 7 days a week, including weekends, subject to availability.
On delivery, your product will be unpacked and moved into your chosen position, provided there is safe and suitable access.
For outdoor saunas, this means you won't simply be left with a large delivery crate at the kerb. The delivery team will unpack the sauna components and move them to the position where you intend to build your sauna.
Please note: this service includes unpacking and positioning only. Assembly, installation and electrical work are not included.
🏠 Selected Day: Room of Choice
Infrared Saunas & Hyperbaric Chambers
Our specialist delivery team will contact you after ordering to arrange a suitable delivery date, normally within 3–5 days. Delivery can be arranged 7 days a week, including weekends, subject to availability.
Your packaged product will be carried into your property and delivered to your chosen room, provided there is safe and suitable access.
Please note: Room of Choice delivery does not include unpacking, packaging removal, assembly or installation.
📦 Next Working Day: Kerbside Delivery
All other products unless otherwise stated
Our standard delivery service is designed to get your order to you quickly. Orders paid for before 3:00pm on a working day will normally be dispatched for delivery on the next working day.
Large items sent through our standard carrier network are delivered to the nearest safe external access point, such as a driveway, loading bay or kerb.
Selected Day Delivery – How It Works
Our Selected Day service makes receiving one of our larger KOVE products as straightforward as possible.
- Place your order as normal.
- Our specialist delivery partner contacts you using the details provided with your order.
- Choose a suitable delivery day — normally within 3–5 days of ordering.
- Choose a weekday or weekend — deliveries operate 7 days a week, subject to availability.
- Your product is delivered using the service included with your product.
Selected Day delivery services are available to mainland UK postcodes only.
Please make sure the telephone number and email address provided with your order are correct so our delivery team can contact you to arrange delivery.
Access Requirements
Our specialist delivery teams will take care of the heavy lifting, but there must be safe and suitable access to the required delivery position.
Before delivery, please check that:
- The delivery vehicle can safely access your property
- Gates, pathways and entrances are wide enough for the product or its individual components
- For Room of Choice deliveries, doorways, corridors, stairs and turns are suitable for the packaged product
- For Unpack & Position deliveries, there is a safe and clear route to the final position
- The intended delivery area is clear and ready to receive the product
If you're unsure about access, please contact us before delivery and we'll be happy to help.
Next Working Day Delivery
For products supplied using our Next Working Day service, orders must be paid for by 3:00pm on a working day to qualify.
Orders placed after 3:00pm, over weekends or on public holidays will be processed on the next working day.
For example, an order placed after 3:00pm on Friday will usually be dispatched on Monday for delivery on Tuesday.
Our standard service is kerbside delivery. This means your order will be delivered to the nearest safe external access point, such as your driveway, loading bay or kerb.
Under this service, drivers do not:
- Carry products into your property
- Unpack or remove packaging
- Move products to their final position
- Assemble or install products
Saturday Kerbside Delivery
Need your order at the weekend? Saturday kerbside delivery may be available for an additional charge, subject to carrier availability and your delivery postcode.
Please contact us before ordering, or as soon as possible after placing your order, if you would like to arrange Saturday delivery.
This is separate from our Selected Day delivery service, where weekend delivery is included as standard and can be arranged directly with our specialist delivery partner.
Delivery Times & Dates
Standard kerbside deliveries normally take place Monday to Friday between 08:30 and 18:00 and are provided as an all-day delivery slot.
Timed delivery services, such as AM/PM or specific delivery windows, may be available through our standard carrier for an additional charge.
For Selected Day deliveries, our specialist delivery partner will contact you directly to agree a suitable delivery day.
While we and our delivery partners do everything possible to meet stated and agreed delivery times, delivery dates are estimates rather than guarantees. Occasionally, traffic, severe weather or other operational issues can cause delays.
If You Are Not Available
For Selected Day deliveries, please make sure someone is available to receive the order on the agreed day.
For standard kerbside deliveries, drivers may attempt to call ahead where possible, but this cannot be guaranteed.
If a delivery cannot be completed because nobody is available or suitable access has not been provided, a redelivery charge may apply.
Checking Your Order
Your goods are covered by our goods-in-transit arrangements with our delivery partners.
We recommend checking your order when it arrives. If you notice any damage to the product or packaging, please:
- Make the delivery team aware where possible
- Take clear photographs of the product and packaging
- Contact KOVE as soon as possible, preferably within 24 hours
Reporting any damage promptly allows us to resolve the issue with our delivery partner as quickly as possible. Reporting later may make a carrier claim more difficult, but this does not affect your statutory rights as a consumer.
Installation
Delivery and installation are separate services. KOVE does not provide installation as part of our delivery service.
Our Unpack & Position service means the delivery team will unpack the product and move it into position, but will not assemble or install it.
Our Room of Choice service means the packaged product will be carried to your chosen room, but will not be unpacked, assembled or installed.
KOVE products are designed to make installation as straightforward as possible. Our outdoor saunas are supplied as pre-cut, panel-based kits, with the main components prepared ready for assembly.
Most outdoor sauna installations can typically be completed by two to three competent people within a day, although this will vary depending on the model, site conditions and experience of those carrying out the installation.
This gives you the flexibility to assemble the product yourself or appoint a trusted local tradesperson, rather than paying the significant installation charges often bundled into sauna purchases elsewhere.
Where electrical work is required — for example, for sauna heaters above domestic plug-in ratings — this must be completed by a suitably qualified electrician in accordance with applicable electrical regulations.
Incorrect or non-compliant installation may affect your warranty. Please refer to our Terms & Conditions and product installation instructions for full details.
Non-Mainland UK Delivery
We deliver throughout the UK, including non-mainland UK addresses.
For non-mainland UK postcodes, delivery is available for an additional surcharge. These deliveries are made using our standard kerbside delivery service only.
Our Selected Day delivery services are available to mainland UK postcodes only.
International Delivery
We can also deliver many KOVE products internationally.
International delivery is quoted individually based on the product, destination and delivery requirements. Please contact us before ordering and we'll confirm the delivery cost, available service and estimated lead time for your destination.
Need Help With Delivery?
If you're unsure which delivery service applies to your product, have questions about access, or need a quotation for international delivery, just get in touch.
📩 Email: hello@kove-designs.com
📞 Phone: 0151 317 5678
💬 Live Chat: Available on our website during support hours
We'll be happy to confirm exactly what to expect before your order arrives.
